Professional Services Terms
These Professional Services Terms ("Services Terms") govern the professional services provided by ApexIQ ("ApexIQ", "we", "us", "our"), including AI consulting, implementation, custom development, integrations, workflow automation, model customization, document intelligence (IDP), and deployment support ("Professional Services").
If you are entering into a master services agreement ("MSA"), statement of work ("SOW"), order form, or other written agreement with ApexIQ, that agreement will govern the Professional Services. If there is a conflict between these Services Terms and a signed agreement, the signed agreement will control. By engaging ApexIQ for Professional Services, you ("Customer", "you") agree to these Services Terms.
1. Scope of Professional Services
Professional Services may include:
- Discovery and requirements gathering
- Solution design and architecture
- AI workflow automation and process redesign
- System integrations (e.g., ERP/TMS/WMS/CRM/email, databases, APIs)
- Document intelligence (IDP): extraction, validation, reconciliation, summarization
- AI agents/copilots for operational tasks
- Voice and chat automation (where applicable)
- Deployment, monitoring, and production support
- Private fine-tuning or custom models (where explicitly agreed)
Each engagement scope, delivery timeline, and fees are defined in a Statement of Work (SOW) or Order Form.
2. Delivery Models
SaaS / Cloud Delivery
Services delivered via ApexIQ's cloud infrastructure or supported third-party cloud providers
Dedicated / Private Cloud
Implementation within a dedicated environment controlled by the Customer
On-Prem / Local
Deployment on Customer-controlled infrastructure (subject to technical feasibility and agreed scope)
3. Customer Obligations
To ensure successful delivery, Customer will:
4. Fees and Payment
Fees for Professional Services are specified in the applicable SOW or Order Form. Unless otherwise agreed:
Payment Terms
Invoices are payable within 30 days of the invoice date
Late Payments
May be subject to interest charges as defined in the signed agreement
5. Intellectual Property (IP)
ApexIQ IP
We retain all rights to our pre-existing platforms, models, tools, and methodologies used to deliver the Services.
Customer IP
Customer retains ownership of its pre-existing data, proprietary workflows, and confidential information.
Work Product
Ownership of specific deliverables (e.g., custom integrations or configurations) is governed by the signed MSA or SOW. If not specified, ApexIQ grants Customer a non-exclusive license to use the deliverables for its internal business purposes during the term of the agreement.
6. AI Model Usage and Data Handling
No Training
We do not use Customer Data to train general-purpose AI models.
Fine-tuning
Private fine-tuning only occurs if explicitly agreed in a SOW
Inference
Data processed during the delivery of Services is handled according to our Privacy Policy and AI & Model Usage Disclosure
7. Confidentiality
Both parties agree to protect the other's confidential information with at least a reasonable degree of care. This includes trade secrets, solution designs, and non-public business information.
8. Security and Compliance
ApexIQ maintains security practices aligned with ISO/IEC 27001 and ISO 9001
We support data protection requirements (such as DPAs) as described in our Compliance & Certifications page.
9. Warranties
We warrant that Professional Services will be performed in a professional and workmanlike manner.
Due to the probabilistic nature of AI, we do not warrant that AI outputs will be 100% accurate or error-free.
10. Human Review and Accuracy
Important Notice
Customer acknowledges that AI-generated outputs (such as extractions or summaries) should be subject to human review, especially for business-critical or compliance-sensitive tasks.
11. Liability
Professional Services are governed by the signed MSA/SOW/order form. If no separate written agreement exists, then to the maximum extent permitted by law:
Indirect Damages
Neither party will be liable for indirect or consequential damages (loss of profit, revenue, goodwill, data)
Liability Cap
ApexIQ's total aggregate liability will be limited to the fees paid by Customer for the Professional Services giving rise to the claim
12. Termination
Termination rights and effects are defined in the signed agreement. If no signed agreement exists, either party may terminate an engagement by written notice, and Customer must pay for services performed up to the termination date.
13. Governing Law and Jurisdiction (India)
Unless otherwise specified in a signed agreement, these Services Terms are governed by the laws of India, and disputes are subject to the courts located in Bengaluru, Karnataka, India
14. Contact
For questions, contact:
Contact Information
Email: contact@apexiq.ai
Subject: Professional Services Terms
These Professional Services Terms are supplemental to any signed Master Services Agreement (MSA), Statement of Work (SOW), or Order Form. In the event of a conflict, the terms of the signed written agreement will prevail. For enterprise customers requiring custom terms, please contact our legal team to discuss your specific requirements.