1. Introduction

Welcome to ApexIQ. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, process, and protect your data when you use our AI-driven SaaS solutions, including Talk to PDF, AI-powered HR tools, content creation tools, and other services.

2. Information We Collect

2.1 Personal Information

• Name, email address, and contact information
• Business information and industry details
• Account credentials and authentication data
• Payment and billing information
• Communication preferences and settings

2.2 Usage Data

• Service usage patterns and feature interactions
• Document processing history and analytics
• System performance and error logs
• Device information and IP addresses
• Browser type and operating system details

2.3 Content Data

• Documents uploaded to our services (PDFs, text files)
• Content generated through our AI tools
• Call recordings and transcripts (Post Call Analytics)
• HR-related data and employee information

3. How We Use Your Information

• Provide, maintain, and improve our AI-driven services
• Process documents and generate AI-powered insights
• Deliver personalized business solutions
• Communicate with you about our services
• Process payments and manage billing
• Ensure security and prevent fraud
• Comply with legal obligations
• Analyze usage patterns to enhance user experience

4. Data Processing and AI Services

Our AI services, including VyasaIq and Indic LLMs, process your data to provide intelligent insights and solutions. We ensure that:

• Your data is processed securely using industry-standard encryption
• AI models are trained on anonymized and aggregated data
• Personal information is not used to train public AI models
• Data processing is limited to the specific services you've requested

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• With trusted service providers who assist in our operations
• To comply with legal obligations or court orders
• To protect our rights, property, or safety
• In connection with a business merger or acquisition

6. Data Security

We implement robust security measures to protect your data:

• End-to-end encryption for data transmission
• Secure cloud storage with access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection best practices
• Multi-factor authentication for sensitive operations

7. Your Rights and Choices

You have the following rights regarding your personal data:

• Access and review your personal information
• Correct inaccurate or incomplete data
• Request deletion of your personal information
• Object to processing of your data
• Request data portability
• Withdraw consent at any time

8. Data Retention

We retain your information only as long as necessary to provide our services and comply with legal obligations. Specific retention periods include:

• Account information: Until account deletion
• Usage data: Up to 2 years for analytics
• Content data: As per your subscription terms
• Financial records: As required by law

9. International Data Transfers

Your data may be transferred to and processed in countries other than your residence. We ensure adequate protection through:

• Standard contractual clauses
• Adequacy decisions by regulatory authorities
• Certified data protection frameworks

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last Updated" date. Your continued use of our services constitutes acceptance of the revised policy.

11. Contact Information