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AI Agents & Copilots built onyour knowledge and tools

Build RAG copilots and agentic systems that retrieve correct information, draft outputs, and take actions—backed by evaluation and guardrails.

When copilots make sense

Knowledge scattered across docs/wikis/tickets
Drafting (emails/SOPs/reports) takes too long
Repeated questions + slow responses
Need controlled access and auditability
Need tool actions (create ticket/update CRM)

What you get

  • Knowledge ingestion + chunking strategy
  • RAG retrieval + citations behavior (where applicable)
  • Tool integrations (APIs/actions)
  • Eval framework (grounding/accuracy/refusal)
  • Guardrails (permissions, policies, prompt controls)
  • Deployment + monitoring + documentation

Copilot vs Agent

Copilot

Answers questions, drafts content, summarizes information based on your knowledge base.

Answer questionsDraft contentSummarize docsSearch knowledge

Agent

Takes actions via tools with approval workflows and comprehensive logging.

Use tools/APIsAction approvalsMulti-step tasksAudit logging

Built-in Guardrails

Permission-aware retrieval

Users only see what they're allowed to

Prompt controls

Prevent jailbreaks and misuse

Policy filters

Block prohibited content or actions

Action approvals

Human-in-the-loop for critical actions

How it works

1

Query

User asks

2

Retrieve

Search knowledge

3

Generate

Draft response

4

Validate

Check guardrails

5

Act/Respond

Output or action

Example workflows

1
Ask policy → retrieve docs → answer with references → propose next step
2
Draft email → follow template → send to approval queue
3
Create ticket → confirm → log action → notify owner

Integrations & systems

Documents/Wikis
Drive/S3
Ticketing
CRM
Internal APIs
Auth/SSO

ISO-backed delivery

Certified processes & security

Security-first

Enterprise-grade controls

Full documentation

Runbooks + handover

Frequently asked questions

How do you prevent hallucinations?

We use RAG with grounding, citation requirements, confidence scoring, and fallback to 'I don't know' for uncertain answers

Can it call our APIs safely?

Yes—with action approvals, rate limits, logging, and rollback capabilities for sensitive operations

Can we start with one department?

Absolutely. We recommend piloting with one team before expanding to validate the approach

Do you support role-based access?

Yes. We implement permission-aware retrieval so users only access content they're authorized to see

What data do you need?

Your knowledge sources (docs, wikis, tickets), access permissions structure, and integration endpoints

Ready to get started?

Let's discuss your use-case and map the fastest path to production.

Our AI service lines

AI Workflow Automation

Automate intake → classify → route → act → track SLAs

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ADP & Document Extraction

Extract fields from PDFs/scans/emails with validations and exception queues

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AI Agents & Copilots

Knowledge copilots and agents that retrieve answers and take controlled actions

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Custom Models & Fine-tuning

Higher accuracy and consistent outputs for domain-specific workflows

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Voice AI Systems

Speech analytics and voice workflows for call-heavy teams

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AI Integrations & Deployment

Production engineering: APIs, deployment, monitoring, security controls

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